![]() BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. ![]() This is far from being resolved bottom line is we were promised delivery mid june and the shipping company so they say will deliver this Friday but are still missing 2 boxes so its worthlessīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. We have tried over 50 times to call and email Burke and its a ghost city im sure if you look up the reviews it can be verified many clients have the same issue im not sure what 127 dollar refund will do for the stress and lost time this has caused us WE ARE STILL MISSING A VITAL PART OF THE ***** and no one wants to take responsibility to how and where it is this is extremely no ok and this should be known to everyone how this company has zero customer service This is unacceptable we are yet to get a respond on the many call and over 10 emails regarding this issue the shipping company has lost part of the item and we arent even sure what is being delivered ![]() For your reference, details of my decision appear below. I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. I never go out of my way to report people because I always give them the Benifit of the doubt but this company deserves to be reported and pay the consequences because they are horrible and absurd In the past almost 3 months we have been trying to get a clear story of what the status is with the order its is impossible to reach the company because they simply dont call back and when you email them they give you some generic answer with no information that gives us any clear answer we also called the shipping company that has been holding the product for over 3 weeks now with them not either being able to tell us what is going on Burke decor needs to take responsibly for the lack of customer service and get this order expedited and give a discount or some sort of compensation for the crazy amount of stress and hour we spend trying to reach them and get a true clear answer this company is the worst Ive ever seen. We purchased 2 beds costing over $2000.00 back in may of 2023 it was set to be delivered in mid June. I will also be contacting my credit card company today to dispute the original charge. I emailed their team again and got a quick reply that they had passed my message to the head of our finance team and should receive another email in 2-3 business days but after 48 business hours there is still no communication and I do not intend to wait over the weekend. My emailed cancellation request was responded to the same day with confirmation of the canceled order and to expect a refund in **** business days.On 8/16 I still had not received my refund or follow up communication. This was partially based on terrible BBB reviews I found that show many others who place orders through BD and never have items show up. 21 business days to ship an in stock item?On 7/24 I still had not received any further updates and decided to cancel. I emailed them the same day and got a response on 7/13 that the order had been received but they usually take 7 to 21 business days to ship. On 7/10 I still didnt have an ETA so I tried calling but nobody answers their phones. Order ****** I ordered a dining room table through Burke Decor on 7/4/23. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |